Leo top up's Privacy Policy — Our firm commitment to protecting your data

Leo top up (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and betting platform for members in Bangladesh. Your personal privacy is not merely a legal obligation for us — it is a fundamental ethical commitment.

This Privacy Policy clearly sets out: what data leo top up collects, why it is used, how long it is retained, who it is shared with (or not), and how you can maintain control over your own information. This policy applies to all leo top up services, websites, and applications.

By creating an account or using our services at leo top up, you are deemed to have agreed to this Privacy Policy. If you do not agree, please contact our support team.

Leo top up only collects the information that is genuinely necessary to provide its services. We do not believe in gathering data beyond what is needed. Below is a breakdown of the three main ways we collect information.

• leo top up never collects your full bank card number or PIN.
• Biometric data (fingerprints, facial images) is not collected.
• Documents submitted for KYC verification are deleted only after verification is complete.
• Anything you voluntarily share with support (such as screenshots or chat messages) may also be stored in our system.

Leo top up uses your data only for specific, legitimate, and transparent purposes. Below is a complete list of what we do with your data — no hidden agendas.

• For account creation, verification, and management.
• To process deposits, withdrawals, and transactions.
• For KYC (Know Your Customer) verification and fraud prevention.
• To provide customer support and resolve issues.
• To send you relevant bonuses, offers, and promotions (you can opt out at any time).
• To ensure platform security and detect any unlawful activity.
• To comply with legal obligations and regulatory authority directives.
• To analyze and improve platform services and user experience.

It is a core principle of leo top up not to share your data with third parties. However, there are a few limited and specific circumstances in which data may be shared, as transparently outlined below.

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment gateways such as bKash, Nagad, and Rocket.
• Legal Authorities: Providing data in response to a court order or a lawful request from a government authority is a legal obligation we are required to fulfil.
• Game Software Providers: Limited technical data may be shared with licensed software partners for the purpose of operating games.
• Fraud Prevention Agencies: Relevant regulatory authorities may be notified if money laundering or fraud is suspected.
• What we don't do: Your data is never shared with advertising companies, data brokers, or any commercial third parties.

Outside of the situations outlined above, leo top up will never share your personal information without your prior consent. Before any data is shared, we ensure that the receiving party maintains adequate security standards.

Leo top up uses industry-leading technology to keep your data secure. Our protection operates across multiple layers — not just a password, but end-to-end security throughout the entire system.

• Regular security audits and penetration tests are conducted.
• Staff are granted access only to the information necessary for their specific role.
• In the event of a data breach, affected members will be notified within 72 hours.
• Please keep in mind, however, that no method of transmission over the internet is 100% impenetrable. Always use a strong password and never share it with anyone.

Cookies are small text files stored in your browser. leo top up uses cookies on its website to enhance your experience and ensure the platform functions properly. We use three types of cookies.

Leo top up does not retain your data indefinitely. A specific retention period is defined for each type of information, determined by legal requirements and business needs.

• Active Account Data: Retained for as long as the account remains active.
• Transaction History: Retained for up to 5 years in accordance with legal obligations.
• KYC Documents: Copies are deleted after verification; only the verification record is retained.
• Closed Account Data: Automatically deleted 3 years after account closure.
• Support Chat Logs: Deleted 90 days after the issue is resolved.
• In Case of Legal Disputes: Relevant data may be retained until the dispute is fully resolved.

At leo top up, you have clear rights over your personal information. We respect those rights and respond promptly to any request.

Leo top up strictly does not provide services to anyone under the age of 18. Age is verified through our KYC process, and registration or data collection from minors is strictly prohibited.

• Date of birth is verified at the time of registration.
• Additional proof of age may be requested in cases of suspicion.
• If an underage account is detected, it is immediately closed and all associated data is deleted.
• If you become aware that a minor is using leo top up, please notify our support team immediately.

Leo top up may update this Privacy Policy from time to time. Changes may be necessary due to legal amendments, the introduction of new services, or technical updates.

• For significant changes, notice will be sent to your registered email or posted on the platform.
• The date of each update will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be deemed acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to reach out. leo top up's privacy team is always here to help.

• Email: [email protected]
• Live Chat: Log in to the platform and start a conversation anytime
• Response time: within 48 hours (usually sooner)
• Language support: services available in both Bangla and English